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TEAM SUPPORT

RKM factory has a professional team dedicated to providing customers with the best welding machine production line solutions. When customers propose budgets and needs, our solution planners and technical engineers will work together to tailor the best solution for customers to ensure that they meet their needs and expectations. We are customer-centric and committed to providing high-quality services and products.

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Team Support

  • Welding grid samples can be mailed for customer inspection and reference.
  • The factory and machines can be accessed online at any time to enhance customers’ trust in the RONGKUAI factory.
  • According to customer requirements, the machine can be customized (color, label, mesh, network width, etc.)
  • Provide video conferences, attended by technical directors, technical engineers, program planners, after-sales engineers, etc., to provide comprehensive customer service.
  • Provide WhatsApp group mode. The members of the group include technical directors, technical engineers, solution planners, etc. to answer customer questions online.
  • Provide machine installation videos, operation manuals, electrical wiring videos, and production line layout diagrams to help customers to better understand the machines.
  • Provide three-dimensional explanation videos of the machine production line so that customers can better understand each part of the machine.
  • Provide technical engineers and after-sales factory engineers to visit customer factories to install and debug machines and train workers for free.
  • RKM factory will continue to update and improve new technologies and is committed to providing customers with high-efficiency and high-performance machines.

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